The Student Assessment Guide and Learning Plan describes the evidence required to be competent for this unit.
You can track your progress by comparing it against the unit requirements and at every stage of your learning and study you can get support from your iTAFE mentor and advisor.
The Student Assessment Guide for the unit is
located on the second green tile on the unit webmix or by clicking here, don’t
forget to acknowledge that you have read and understood from the Home page of
this blog.
Study Guide
There are many ways that you might choose to make your way through the unit. The diagram and suggested sessions (below) will help to plan your learning through the Book supplier services unit. The sessions outlined below are a suggestion only - you may have another way that you prefer to study.
Session
1 – Introduction to bookings: Pink Tiles
This topic explores the terminology and
abbreviations used in the tourism industry.
You may like to think about the following:
1) Why does the tourism industry
have/use abbreviations in the booking process? Provide an example with your
answer.
2) Provide an example of a source
you would use to make a hotel booking and explain why you have chosen this
source.
Session
1 – Consumer protection: Aqua Tiles
In this topic you will learn about the
legislation that protects the consumer when purchasing goods and services. You may like to think about the following:
1) Explain why it is necessary
that we understand the primary components of consumer laws and how they relate
to providing products and services in the tourism industry.
2) Organisations have a responsibility
to supply products as described or to substitute suitable products when unable.
a)
Explain the consequences if we
don’t.
b)
Explain why it is necessary and
provide an example of when this may occur.
Session
2 – Customer files: Yellow Tiles
Customer files are an integral part of the
booking process, they provide us with all the details of our clients and all
the products and services we have booked on their behalf. You may like to think about the following:
1) Why do you think it is important
that we write customer files and documentation clearly and succinctly using
appropriate terminology and abbreviations?
Session
3 – Bookings: Red Tiles
Understanding the booking systems and
processes and in what order to make bookings is important. You may like to think about the following:
1) You have arrived at work and
need to make the following bookings. Which order would you book them in,
explain your reasoning? (Today’s date is 8th May 2014)
Family holiday to Bali
departing 2014 July School Holidays
Coach trip Sydney to
Brisbane 09/05/14
Flights to Melbourne on QF
16th May 2014
Overnight accommodation in
Sydney 15/05/14
2) Identify a reservation/operation
system used to make a booking and provide a advantage/disadvantage of using the
system.
Session
4 – Documentation: Blue Tiles
There is a lot of documentation that
consultants need to complete as part of the booking process. This topic will
explore the different documentation required, some of which clients need. You may like to think about the following:
1) Choose one of the following
documents to research and identify what the essential details are required on
the document. (Please provide a link to the document)
Confirmation letter /
booking of a service / invoices / customer files / receipts / credit notes
2) Describe the process and
explain why the financial component of a booking file is the most important.
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